Privacy Policy

At Anna Davies Counselling Practice, I am committed to protecting the privacy and confidentiality of my clients. This Privacy Policy outlines how I collect, use, disclose, and safeguard your personal information. I adhere to the data protection laws and regulations applicable in the United Kingdom, including the General Data Protection Regulation (GDPR).

1. Information I Collect

I may collect various types of personal information from you, including but not limited to:

Contact information (such as name, email address, phone number)
Demographic information (such as age, gender, location)
Medical and health information relevant to counselling services
Payment and billing information

2. How I Use Your Information

I use the information I collect for the following purposes:

Providing counselling services and related support
Managing appointments and scheduling
Processing payments and billing
Communicating with you about your appointments and my services
Responding to enquiries and providing customer support
Sending informational materials with your consent
Complying with legal obligations

3. Data Sharing and Disclosure

I may share your personal information with the following parties:

Third-party service providers who assist me in operating my business (such as hosting providers, payment processors, and IT support)
Legal authorities or regulatory bodies when required by law or to protect our rights or the rights of others

I do not sell or rent your personal information to third parties for marketing purposes.

4. Data Security

I take appropriate measures to safeguard your personal information against unauthorised access, disclosure, alteration, or destruction. This includes implementing physical, technical, and organisational security measures.

5. Third-Party Services

I use third-party services to support my operations, including Microsoft 365 for email and document management, and Wix for hosting my website. These services may collect and process your personal information according to their own privacy policies. I encourage you to review the privacy policies of these third-party providers.

6. Your Rights

You have certain rights regarding your personal information, including the right to access, correct, or delete your information. You also have the right to withdraw consent to the processing of your personal information at any time, where applicable.

7. Membership with the ICO

I am registered with the Information Commissioner's Office (ICO) as required by law. My registration details are available upon request.

8. Changes to this Privacy Policy

I reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. I encourage you to review this Privacy Policy periodically for any updates.

9. Contact Me

If you have any questions or concerns about my Privacy Policy or my data practices, please contact me.

Call: 07876 084000

Email: anna@annadaviescounselling.co.uk

By using our services, you agree to the terms of this Privacy Policy.